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  • Home
  • About US
    • The Maynards Story
    • Unique 6 Year Commitment
    • Business Equipment Leasing
    • Hall Of Fame
    • Testimonials
    • Technical
    • Contact Us
  • Ideal
    • Ideal Shredders
    • Ideal Guillotines
    • Technical
    • Contact
  • Olympus Audio
    • ViTo (Voice In Text Out)
    • Olympus Mobile App
    • Olympus Professional Line
    • Olympus Consumer Line
    • Dragon Voice Recognition
    • Support & Technical
    • Contact
  • Integral Toners
  • Olivetti Imports
  • Mailroom Products
  • Blog

Support & Technical

HomeOlympus Audio S.A.Support & Technical

SUPPORT CONTRACTS & RATES

Welcome to the Olympus Audio S.A support page, we are here to support you with all your Olympus Audio queries. A detailed listing of our terms and conditions as well as support contracts can be found below. Telephonic support for all out of contract customers can be obtained and is billed for at R 125.00 Ex. VAT per 15 minutes or part thereof. Remote Assistance via Teamviewer is also available at a rate of R 240.00 Ex. VAT per half hour or part thereof. Email Support: olympussupport@maynards.co.za (emails returned within 2 hours - S.A working hours only)

GOLD STANDARD

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GOLD STANDARD

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PLATINUM

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Platinum Users
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PLATINUM

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INSTALLATION INSTRUCTIONS

Struggling to install software? No computer experience?
For your convenience, detailed instructions with pictures on how to install the Olympus DSS-Player software.

DSSSTD1 INSTALLATION GUIDE DSSPRO5 INSTALLATION GUIDE ODMS INSTALLATION GUIDE

 

SOFTWARE CONFIGURATION

For your convenience, detailed instructions with pictures on how to configure your software after the initial installation.
Now you can add emails or simply adjust the auto backspace by following the appropriate PDF document
For your convenience, detailed instructions with pictures on how to install the Olympus DSS-Player software.

STD R1 CONFIGURATION PRO R5 CONFIGURATION

 

TROUBLESHOOTING & FAQ

 

  • Software
    • Change a filename in the DSS-Player Software
    • No audio
    • Transcription Module crashes when either marking the job “Finished” or when clicking on the “Finished” Tray
    • Delete a corrupt user profile
    • Unsuspected error
    • Release 5.0.14.0 Crashes
    • How to Uninstall the Release 5 software
    • How to delete a corrupt user profile

  • Hardware
    • Change the device drive letter in a conflict
    • Prevent the USB Hub to go into sleep mode
    • Change the file format on a DS-5000 DS-34000
    • Footpedal not working

  • Network
    • Cannot see dictations – folders have red crosses

  • Email
    • Files not sending or receiving via email

  • Smartphone App
    • Olympus Dictation App Setup

      HARDWARE/SOFTWARE COMPATIBILITY CHART

       

    • Chart
      • Olympus Audio Software compatibility chart

    • Devices
      • Supported Devices

        OUR BLOG

        • DS-2600 Dragon Bundle July 11, 2019
        • INTEGRAL TONERS April 2, 2019
        • Introducing the NEW DS-9000 January 15, 2019

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        • (031) 312 9325
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